WHAT IS A FUN CARD?
A Fun Card is Marineland's Season Pass. It is a card that allows you to visit our park as many times as you would like for the duration of the season. For only $5 more than the price of a regular day admission, it's one terrific deal!
WHAT IS THE PRICE OF A FUN CARD?
Fun Cards are just $5 more than our regular admission rates, plus applicable taxes.
HOW DO I BUY A FUN CARD?
The most convenient way to buy a Fun Card is through our website. Print your temporary Fun Card(s) at home at the time of your purchase, and then simply bring them to the turnstile on your initial visit. Make sure you visit our Fun Card Centre on your first visit to have your temporary pass processed and receive your photo ID card. Fun Cards can also be purchased at our Admission booths on the day of your visit before you enter the park, or at the Fun Card Centre before you leave for the day.
WHAT ARE THE BENEFITS TO BUYING A FUN CARD?
With a Marineland Fun Card, you can enjoy unlimited admission to the park for the entire season. For only $5 (plus tax) more than the price of a regular admission ticket, you can visit as many times as you want throughout the season.
HOW DO I GET MY FUN CARD PHOTO ID CARD?
Bypass the ticket windows and proceed directly to the turnstiles on the day of your initial visit. Admissions staff will direct you to the Fun Card Centre, which is located directly across from the turnstiles, where your Temporary Fun Card e-ticket will be processed into a photo ID card.
WHEN CAN I USE MY FUN CARD?
You can use your Fun Card on any operating day during the current season. For further information on our operating season dates & times please click here
WHAT ARE THE REQUIREMENTS FOR A JUNIOR/SENIOR FUN CARD?
Junior Fun Cards are valid for children who are between the ages of 5 - 12 when their Fun Card photo ID is taken. For example, if a child is 12 years old at the time of the online purchase, but will be 13 at the time of their initial visit when their Fun Card photo ID card is processed, then a Regular Fun Card should be purchased. Senior Fun Cards are valid for those who are age 60 & over when their Fun Card photo ID is taken.
CAN MY FRIEND OR FAMILY MEMBER USE MY FUN CARD IF I'M NOT USING IT THAT DAY?
No. Fun Cards are non-transferrable, and are only valid for the person for whom it is processed.
WHAT IF I FORGET OR LOSE MY FUN CARD?
If you forget or lose your Fun Card, visit any of the ticket windows to purchase a replacement pass for a service fee of $5 plus tax. You must have your replacement pass processed into a new photo ID card before you leave the park.
HOW DO I PURCHASE TICKETS ONLINE?
Purchase your e-tickets by visiting our e-store
and select the required number of Regular, Junior, and/or Senior passes, from either the Day Pass section or the Fun Card section, depending on the type of pass you wish to purchase, then click on the 'Add to Cart' button. You will be required to complete your online purchase, by entering billing information applicable to your Visa or MasterCard. Please note that you can either print your tickets immediately or you can print them from your e-mail confirmation. Your tickets MUST be printed prior to coming to the park
WHY AM I ONLY ABLE TO PURCHASE 8 TICKETS PER TRANSACTION?
For our customer's protection and to help avoid any fraudulent transactions, we have a limit of 8 tickets per purchase on all online transactions. If you require more than 8 tickets, please complete a separate transaction.
HOW CAN I PAY FOR MY ONLINE TICKETS?
We accept VisaTM and MasterCardTM. For enhanced security purposes, including deterring online fraud, this site participates in the Verified by VisaTM
and MasterCard SecureCodeTM
payer authentication programs. Your credit card may be eligible or already enrolled in one of these programs, and your credit card issuer may prompt you for your payer authentication password to complete your purchase. If you are not already enrolled in one of these programs, we highly recommend visiting either Verified by VisaTM
prior to purchasing.
WHY DO I NEED TO PUT IN MY ADDRESS INFORMATION?
Credit card purchases require your full billing address information in order to process your order.
WHAT IF MY TRANSACTION FAILED DUE TO AN ERROR REGARDING MY BILLING ADDRESS?
The address verification process varies by bank and credit card company and is not in control of this online store. These security measures are for your protection and cannot be changed or modified. Make sure to enter your correct address, exactly as it is on file with your bank or credit card company. The following are some suggestions that we have found may help our system verify your address. Please note that we cannot guarantee that this will allow your transaction to be approved.
PO Box addresses (example P.O. Box 123)
- Enter as POB 123
- OR enter only the box #: 123
Be sure to enter your billing address exactly as it appears on your most recent bank or credit card statement, don't use abbreviations. Example: 123 Main St. should be entered in full as 123 Main Street. If you have recently moved, consider trying your former address in the payment information fields. If you continue to receive an Error Code 102 stating that your billing address does not match:
- Try a different credit card (one that is enrolled in Verified by VisaTM or MasterCard SecureCodeTM)
- Check with your bank to confirm that they have the correct address on file.
If you are still unable to make a purchase, we apologize for the inconvenience.
WHAT IF MY CREDIT CARD IS NOT SUPPORTED?
A Card Not Supported message does not mean that your credit card is not valid. For added protection, we only accept cards that are registered with either Verified by VisaTM or MasterCard SecureCodeTM payer authentication programs. If your card is not registered for one of these programs, you will receive an error message - "Declined - Card Not Supported". If you receive a Declined - Card Not Supported message, you will be prompted to print the order page and bring it to the Group Sales booth window to receive the appropriate rate. Certain cards, such as corporate cards may not be eligible for enrollment. Please contact your credit card provider for additional information and to register for the applicable program.
WHY IS MY CARD DECLINED?
Your card may be declined for several reasons (over limit, incorrect billing information, the card is not supported, etc.). You will need to contact your card provider for further information.
WILL I GET A CONFIRMATION E-MAIL WITH MY TICKETS ONCE MY ORDER HAS BEEN APPROVED?
YES. Marineland will send you your tickets via email with your confirmation. Once you have successfully completed your purchase, an order confirmation will also display on the screen. The confirmation page will provide a summary of your purchase, including the type(s) and number of passes. It is recommended that you either print, or make a note of your order number at this time. If you do not wish to print your tickets right away, make sure you save your confirmation email for printing at a later time. Please keep in mind that tickets must be printed to bring with you on your visit.
WHAT IF I DON'T GET A CONFIRMATION E-MAIL?
If you just purchased your tickets online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check your Spam or Junk Mail folder. If your confirmation email still isn't there, please contact us at firstname.lastname@example.org
and we will be able to confirm your order details and re-send your confirmation email along with your tickets. When sending your email, please be sure to include as much of the following information as possible:
- Name of purchaser
- Cardholder name (if different than purchaser)
- Billing address
- Order number (if possible)
- First four digits and last four digits of the credit card used to make the purchase (for your security, please do not send your complete credit card number via email - 4536 xxxx xxxx 1977).
Note: For security purposes, including deterring online fraud, we are only able to re-send eticket orders to the email address provided on your order.
HOW DO I PRINT MY TICKETS?
A link to print your tickets is provided on the confirmation page at the time of purchase. In addition, your tickets are attached to your email confirmation so that you can save and/or print them at a later time. Tickets are in PDF format, and you are required to have the latest version of Adobe Reader installed on your computer
to either print or save your tickets. It is recommended that you save a copy of your tickets in PDF format, in addition to printing, for possible use in the furute for re-printing your tickets, should they be misplaced. Similar to cash and tickets for sporting events or concerts, your tickets should be stored in a safe place.
DO I HAVE TO PRINT MY TICKETS, OR CAN I JUST PRESENT MY PHONE AT THE FRONT GATE?
Entry to the park requires a PAPER ticket. Please ensure that your tickets are printed at home, in advance of your visit, as our system is not able to read electronic versions on cell phones, memory sticks or other electronic devices. Each guest requires a PAPER ticket to gain entry to the park, so please check your printer ink levels before printing. Printing on plain white paper is recommended.
WHAT IF MY TICKETS DID NOT PRINT?
If you are unable to print your tickets at the time of purchase, you will be sent a copy along with your email confirmation. You can print your tickets from the PDF file in your confirmation email.
WHAT IF I CANNOT PRINT MY TICKETS AT HOME? CAN I PICK UP MY TICKETS AT THE PARK?
If you are unable to print your tickets before arriving at the park, please visit our Group Sales window on the day of your visit. Our staff will be able to look up your order and print your tickets for you. You will need to bring the following:
- the credit card used to purchase your tickets
- photo ID
- your order confirmation number
If you do not have your order confirmation number, we can still look up your order and print your tickets, but you MUST have photo ID and the credit card that was used to purchase your tickets.
DO E-TICKETS HAVE AN EXPIRATION DATE?
Yes. Tickets are valid for one season only, as indicated by the dates printed on the tickets.
CAN I GET A REFUND ON MY TICKET PURCHASE?
No. All ticket purchases are final. NO EXCHANGES, REFUNDS, or RAINCHECKS.
WHAT IF I PURCHASED THE WRONG TICKET TYPE (I.E. BOUGHT A JUNIOR BUT SHOULD HAVE BEEN REGULAR)?
Marineland Admissions staff will be able to correct this at the front gate by either refunding or charging for the difference in price between ticket categories.
CAN MY SINGLE DAY PASS E-TICKET STILL BE UPGRADED WHILE AT MARINELAND FOR A FUN CARD?
Yes. If you decide that you would like to upgrade to a Fun Card after you have purchased a Single Day Pass, you can do so by visiting our Fun Card Centre before you leave the park. For a nominal fee of $5 plus tax, your ticket(s) can be upgraded.
Updated May 9, 2016