PLAN YOUR VISIT

ACCESSIBILITY
GUIDELINES

MARINELAND®’s Accessible Features and Services

At Marineland®, we are committed to providing a fun and enjoyable experience for all guests, including those with disabilities. We understand that accessibility is important, and we are pleased to offer a variety of features and services to ensure that all visitors can fully participate in the park’s attractions. This guide provides information on the accessible features that Marineland® has to offer, including parking, admission, wheelchair rentals, service animals, washrooms, restaurants, amusement rides, and more. We hope that this guide will help you plan your visit and make the most of your time at Marineland®.

General Accessibility:

Marineland® welcomes all visitors and offers a range of accessible features, including wheelchair rentals, accessible washrooms, wheelchair seating in the show area, ramps instead of stairs, and parking spaces reserved for visitors with disabilities. Note that the lower level of the Aquarium Dome building, which has a freshwater fish display, and the exit area for the Flying Dragon ride are not accessible.

PARKING:

An accessible parking lot is located near the front gate for vehicles of visitors with disabilities. We advise arriving early, as this area fills up quickly on busy days. Parking is always free.

Admission:

Guests with disabilities receive a discounted rate on admission, and one accompanying family member/support worker also receives the discount. Although we are not part of the Access 2 Entertainment Card program, we extend this offer to guests with disabilities who present their card at the time of the transaction. Accompanying family members pay the regular rate.

Wheelchair Rentals:

Wheelchairs and strollers are available for rent on a first-come, first-served basis for a nominal fee. You can find the rental location in the Aquarium Dome building, immediately to the right of the admission area.

Electric Scooters:

Marineland® permits only electric scooters required due to a medical condition. We do not rent electric scooters.

Service Animals:

Marineland welcomes trained service animals in all areas of the park. 

If we cannot easily identify that an animal is a service animal, we may ask for documentation from a regulated health professional confirming that the person requires the animal for reasons relating to their disability.

Service animals must be on a leash or harness at all times, and for safety reasons, they are not permitted on rides.

Ride attendants cannot look after the service animal while a guest rides. If a service animal shows aggressive behavior towards a Marineland® team member or guest, we may ask the guest and service animal to leave the area or the park.

Washrooms:

All washrooms have wheelchair accessible stalls and are located in various areas throughout the park: the Aquarium Dome building, below the King Waldorf® Stadium seating area, Deer Park entrance, Adult ride area (Sky Hawk), and Sky Grill.

Trainer Talk at King Waldorf® Stadium:

Guests with mobility restrictions who need to view the King Waldorf® Stadium presentation can find a two-tiered, covered viewing area to the left of the stage. Seating is limited, so Marineland® team members may request that only the person with the disability and one support person/family member remain in this area to view the presentation. A ramp is available at the back of the stadium for those who wish to view from the top. Please speak to Marineland® team members at this location for more information

Guest Services Centre & First Aid:

Guests with disabilities can obtain a ride wristband and information about access/entry protocols/policies at the Guest Services Centre, which is indicated on the park map. If guests require a private area for a medical procedure that requires assistance from another guest/caregiver/nurse, etc., they can use the First Aid building. This location can also store a guest’s medicine.

Park Emergency/Evacuation:

In the event of an emergency/evacuation, Marineland® team members will escort guests to the nearest Facility Evacuation location

Restaurants:

All restaurants and food kiosks are fully accessible, and guests are permitted to bring their own food and beverages into the park. Table service is not provided at any food outlets.

AMUSEMENT RIDES:

For Amusement Rides, guests in wheelchairs need to leave their wheelchairs to ride. Guests must be able to sit upright on their own and meet height requirements. Marineland® team members can assist, but cannot lift guests with disabilities onto the rides. A companion/support person can ride with the guest with disabilities, but must also meet ride safety requirements.

Guests with disabilities can get ride wristbands at the Guest Services Centre, allowing them and one companion/caregiver to bypass regular lines at most rides. To access the ride, guests should wait near the ride EXIT sign and not block the exit. The ride attendant will escort them onto the ride when it is safe to do so. Guests with disabilities and their companion/support person can join their party after they have waited in the regular line. Please inform ride attendants if you all wish to ride together.

AMUSEMENT RIDES:

Amusement rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience the ride. Guests of exceptional size, guests who have heart, back or neck trouble, pregnant women, people who have had recent surgery, people with casts, braces, restrictive devices or disabilities may not be safely accommodated by these systems. For example, height requirements are based on the size needed for restraint devices to function properly and the level of developmental maturity usually associated with a certain height.

Marineland’s safety record is excellent of which we are proud. Marineland® of Canada Inc. has the right to refuse access to a ride to anyone we feel cannot safely ride a particular ride. A ride supervisor or manager will review any exceptional cases and make the final decision. Our ride admission policies have been developed based on the recommendations of the manufacturer, our past experience and our evaluation of each ride using our knowledge of the ride under both normal and emergency operating conditions. If you have any questions or concerns about our ride policies or are unsure about your ability to safely experience a ride, ask a team member for assistance or visit our Guest Services Centre. If you are unsure of your safety, err on the side of caution and do not ride.

Please take the time to review the detailed information on each individual ride below:

Due to staffing constraints, some rides will operate on a rotating basis or may not be available. Please check signage at the admissions area upon arrival.

BOAT CAROUSEL

There is no height restriction for this ride but riders must be able to support themselves in a sitting position. No handheld infants permitted on the ride. Each ship can accommodate up to 6 guests (3 per side). No more than 2 adults permitted per side. If the rider is in need of a caregiver or chaperone they must sit together.

Access by waiting outside of the Exit gate for ride operator’s instructions.

BUMBLE BEE

An adult must accompany riders between 36” and 42” tall. Minimum height 36”.

Riders must be able to support themselves in a sitting position and hold onto common lap bar. Each passenger-carrying unit can accommodate up to one (1) adult and (1) child OR two (2) children. No two (2) adults permitted to ride together.

Access by waiting outside of the Exit gate for ride operator’s instructions.

FLYING DRAGON

All riders must be a minimum of 52” in height. Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. This ride consists of five bench seats on each half of the P.C.U. facing the middle. Each bench can accommodate 4 riders sitting beside each other with a common lap bar.

There is no wheelchair accessibility at this ride.

KANDU TWISTER

An adult must accompany riders between 40” and 47” in height. Minimum height 40”.

Riders must be able to support themselves in a sitting position and have some upper body strength to hold onto the wheel in the middle of each car. This ride consists of 12 passenger-carrying units that will hold up to five (5) guests.

Access by waiting outside of the Exit gate for the operator’s instructions.

LADYBUG COASTER

An adult must accompany riders under 40” in height. No handheld infants are permitted on this ride.

Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. Each passenger-carrying unit can hold one (1) adult and (1) child, OR two (2) children over 40” tall. No two (2) adults may sit together. No more than 6 adults allowed on this ride at one time. Children must board the car first when riding with an adult, so that child is on the left side of the car when facing forward.

Access by waiting outside of the Exit gate for the operator’s instructions.

MAGIC EXPERIENCE

An adult must accompany a rider between 46” and 54” in height. Minimum height is 46”

Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. Each passenger-carrying unit can hold up to four (4) guests – two (2) sitting alongside each other on the left and two (2) on the right. Each P.C.U. will accommodate two (2) adults, OR two (2) children (both over 54” in height) OR one (1) child and one (1) adult.

Access by waiting outside of the Exit gate for the operator’s instructions.

ORCA SCREAMER

An adult must accompany a rider between 36” and 42” in height. Minimum height is 36”. Maximum height is 74”. Riders must be able to support themselves in a sitting position and be able to hold onto the lap bar. Each passenger-carrying unit can hold 2 riders one (1) child and one (1) adult OR two (2) children over 42” in height. This ride must evenly distribute adult riders.

Access by waiting outside of the Exit gate for the operator’s instructions.

SKY HAWK

An adult must accompany a rider between 32” and 54” in height. Minimum height is 32”. Riders must be able to support themselves in a sitting position and be able to hold onto the lap bar. Each passenger-carrying unit can hold up to two (2) guests. Riders on this ride sit in front of each other on the same seat.

Access by waiting outside of the Exit gate for the operator’s instructions.

SKY SCREAMER®

All riders must be a minimum of 48” in height. Riders must be able to support themselves in a sitting position. No weight restriction on this ride but the rider must physically fit in the seat in order that the shoulder harness can be buckled and locked. Each side of the tower consists of three (3) passenger-carrying units accommodating one (1) rider each.

Access by waiting outside of the Exit gate for the operator’s instructions.

TIVOLI WHEEL

No height restriction for this ride but riders must be able to support themselves in a sitting position. Each passenger-carrying unit can accommodate up to four (4) guests. There can be no more than two (2) adults in each car.

Access by waiting outside of the Exit gate for the operator’s instructions.

VIKING ADVENTURE

An adult must accompany a rider between 36” and 42” in height. Minimum height is 36”. Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. This ride consists of eight bench seats, four on each side facing the centre mast. Each bench can hold up to four (4) guests. Only 25 adults allowed on this ride at one time.

Access by waiting outside of the Exit gate for the operator’s instructions.

WAVE SWINGER

The minimum height for this ride is 42”. Riders must be able to support themselves in a sitting position and be able to hold onto the lap bar. This ride consists of 48 individual swings.

Access by waiting outside of the Exit gate for the operator’s instructions.

OCEAN ODYSSEY

An adult must accompany riders between 36” and 42” in height. Minimum height is 36”. Riders must be able to support themselves in a sitting position and be fastened in a seat belt. Each passenger-carrying unit can hold up to two (2) guests consisting of one (1) adult and one (1) child OR two (2) children. Small children must sit in the inside seat with adults on the outside. Two (2) adults are not permitted to ride together.

Access by waiting outside of the Exit gate for the operator’s instructions.

DRAGON MOUNTAIN®

The minimum height 48”. Riders must be able to support themselves in a sitting position in a shoulder harness. Each train has seven cars or P.C.U’s. Each passenger-carrying unit can accommodate up to four (4) guests, two in the front and two in the back. Non-riders and guests under height requirements are not allowed to proceed past height check.

Access by checking in with Marineland® Team Member stationed at Height Check where you will receive instructions

Star Voyager

All riders must be a minimum of 55” in height, maximum 77”. Due to the nature of the ride, the manufacturer does not allow people with prosthetics and casts to ride. Riders must be able to sit upright and hold on to the harness handles and have full upper and lower body control.

Access by waiting outside of the Exit gate for the operator’s instructions.

Eagle Tower

An adult must accompany a rider between 39” and 47” in height. Minimum height is 39”. Ride manufacturer specifies that people with casts on their legs are not permitted to ride. Riders must be able to sit upright and hold onto the lap bar.

Access by waiting outside of the Exit gate for the operator’s instructions.

Marineland® of Canada Inc.’s Accessible Customer Service Policy, Procedures and Practices have been developed to fulfill the requirements of the

Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

Policy documents are available upon request by calling 905-356-9565 or by email at marketing@marineland.ca or on-site at our Guest Services Centre.

Marineland® will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Marineland® welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Guests can provide feedback by calling 905-356-9565, by email at marketing@marineland.ca or on our website: www.marineland.ca/about-us/contact-us

Guests who wish to provide feedback on the way Marineland® provides goods, services or facilities to people with disabilities can provide feedback in the following ways:

By calling 905-356-9565, by email at marketing@marineland.ca or on our website: www.marineland.ca/about-us/contact-us

All feedback, including complaints will be handled in the following manner:

Feedback will be directed to the Marketing Department.

Customers can expect to hear back within 10 business days.

Marineland® will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

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Marineland® is an aquarium, zoo, and amusement park all in one, making it the perfect destination for a family day out or holiday. Visitors can enjoy fun for all ages in Niagara Falls, Ontario, Canada.