PLAN YOUR VISIT
ACCESSIBILITY
GUIDELINES
MARINELAND®’s Accessible Features and Services
General Accessibility:
PARKING:
Admission:
Wheelchair Rentals:
Electric Scooters:
Service Animals:
Marineland welcomes trained service animals in all areas of the park.
If we cannot easily identify that an animal is a service animal, we may ask for documentation from a regulated health professional confirming that the person requires the animal for reasons relating to their disability.
Service animals must be on a leash or harness at all times, and for safety reasons, they are not permitted on rides.
Ride attendants cannot look after the service animal while a guest rides. If a service animal shows aggressive behavior towards a Marineland® team member or guest, we may ask the guest and service animal to leave the area or the park.
Washrooms:
Trainer Talk at King Waldorf® Stadium:
Guest Services Centre & First Aid:
Park Emergency/Evacuation:
Restaurants:
AMUSEMENT RIDES:
For Amusement Rides, guests in wheelchairs need to leave their wheelchairs to ride. Guests must be able to sit upright on their own and meet height requirements. Marineland® team members can assist, but cannot lift guests with disabilities onto the rides. A companion/support person can ride with the guest with disabilities, but must also meet ride safety requirements.
Guests with disabilities can get ride wristbands at the Guest Services Centre, allowing them and one companion/caregiver to bypass regular lines at most rides. To access the ride, guests should wait near the ride EXIT sign and not block the exit. The ride attendant will escort them onto the ride when it is safe to do so. Guests with disabilities and their companion/support person can join their party after they have waited in the regular line. Please inform ride attendants if you all wish to ride together.
AMUSEMENT RIDES:
Amusement rides incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience the ride. Guests of exceptional size, guests who have heart, back or neck trouble, pregnant women, people who have had recent surgery, people with casts, braces, restrictive devices or disabilities may not be safely accommodated by these systems. For example, height requirements are based on the size needed for restraint devices to function properly and the level of developmental maturity usually associated with a certain height.
Marineland’s safety record is excellent of which we are proud. Marineland® of Canada Inc. has the right to refuse access to a ride to anyone we feel cannot safely ride a particular ride. A ride supervisor or manager will review any exceptional cases and make the final decision. Our ride admission policies have been developed based on the recommendations of the manufacturer, our past experience and our evaluation of each ride using our knowledge of the ride under both normal and emergency operating conditions. If you have any questions or concerns about our ride policies or are unsure about your ability to safely experience a ride, ask a team member for assistance or visit our Guest Services Centre. If you are unsure of your safety, err on the side of caution and do not ride.
Please take the time to review the detailed information on each individual ride below:
BOAT CAROUSEL
There is no height restriction for this ride but riders must be able to support themselves in a sitting position. No handheld infants permitted on the ride. Each ship can accommodate up to 6 guests (3 per side). No more than 2 adults permitted per side. If the rider is in need of a caregiver or chaperone they must sit together.
Access by waiting outside of the Exit gate for ride operator’s instructions.
BUMBLE BEE
An adult must accompany riders between 36” and 42” tall. Minimum height 36”.
Riders must be able to support themselves in a sitting position and hold onto common lap bar. Each passenger-carrying unit can accommodate up to one (1) adult and (1) child OR two (2) children. No two (2) adults permitted to ride together.
Access by waiting outside of the Exit gate for ride operator’s instructions.
FLYING DRAGON
All riders must be a minimum of 52” in height. Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. This ride consists of five bench seats on each half of the P.C.U. facing the middle. Each bench can accommodate 4 riders sitting beside each other with a common lap bar.
There is no wheelchair accessibility at this ride.
KANDU TWISTER
An adult must accompany riders between 40” and 47” in height. Minimum height 40”.
Riders must be able to support themselves in a sitting position and have some upper body strength to hold onto the wheel in the middle of each car. This ride consists of 12 passenger-carrying units that will hold up to five (5) guests.
Access by waiting outside of the Exit gate for the operator’s instructions.
LADYBUG COASTER
An adult must accompany riders under 40” in height. No handheld infants are permitted on this ride.
Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. Each passenger-carrying unit can hold one (1) adult and (1) child, OR two (2) children over 40” tall. No two (2) adults may sit together. No more than 6 adults allowed on this ride at one time. Children must board the car first when riding with an adult, so that child is on the left side of the car when facing forward.
Access by waiting outside of the Exit gate for the operator’s instructions.
MAGIC EXPERIENCE
An adult must accompany a rider between 46” and 54” in height. Minimum height is 46”
Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. Each passenger-carrying unit can hold up to four (4) guests – two (2) sitting alongside each other on the left and two (2) on the right. Each P.C.U. will accommodate two (2) adults, OR two (2) children (both over 54” in height) OR one (1) child and one (1) adult.
Access by waiting outside of the Exit gate for the operator’s instructions.
ORCA SCREAMER
An adult must accompany a rider between 36” and 42” in height. Minimum height is 36”. Maximum height is 74”. Riders must be able to support themselves in a sitting position and be able to hold onto the lap bar. Each passenger-carrying unit can hold 2 riders one (1) child and one (1) adult OR two (2) children over 42” in height. This ride must evenly distribute adult riders.
Access by waiting outside of the Exit gate for the operator’s instructions.
SKY HAWK
An adult must accompany a rider between 32” and 54” in height. Minimum height is 32”. Riders must be able to support themselves in a sitting position and be able to hold onto the lap bar. Each passenger-carrying unit can hold up to two (2) guests. Riders on this ride sit in front of each other on the same seat.
Access by waiting outside of the Exit gate for the operator’s instructions.
SKY SCREAMER®
All riders must be a minimum of 48” in height. Riders must be able to support themselves in a sitting position. No weight restriction on this ride but the rider must physically fit in the seat in order that the shoulder harness can be buckled and locked. Each side of the tower consists of three (3) passenger-carrying units accommodating one (1) rider each.
Access by waiting outside of the Exit gate for the operator’s instructions.
TIVOLI WHEEL
No height restriction for this ride but riders must be able to support themselves in a sitting position. Each passenger-carrying unit can accommodate up to four (4) guests. There can be no more than two (2) adults in each car.
Access by waiting outside of the Exit gate for the operator’s instructions.
VIKING ADVENTURE
An adult must accompany a rider between 36” and 42” in height. Minimum height is 36”. Riders must be able to support themselves in a sitting position and be able to hold onto a common lap bar. This ride consists of eight bench seats, four on each side facing the centre mast. Each bench can hold up to four (4) guests. Only 25 adults allowed on this ride at one time.
Access by waiting outside of the Exit gate for the operator’s instructions.
WAVE SWINGER
The minimum height for this ride is 42”. Riders must be able to support themselves in a sitting position and be able to hold onto the lap bar. This ride consists of 48 individual swings.
Access by waiting outside of the Exit gate for the operator’s instructions.
OCEAN ODYSSEY
An adult must accompany riders between 36” and 42” in height. Minimum height is 36”. Riders must be able to support themselves in a sitting position and be fastened in a seat belt. Each passenger-carrying unit can hold up to two (2) guests consisting of one (1) adult and one (1) child OR two (2) children. Small children must sit in the inside seat with adults on the outside. Two (2) adults are not permitted to ride together.
Access by waiting outside of the Exit gate for the operator’s instructions.
DRAGON MOUNTAIN®
The minimum height 48”. Riders must be able to support themselves in a sitting position in a shoulder harness. Each train has seven cars or P.C.U’s. Each passenger-carrying unit can accommodate up to four (4) guests, two in the front and two in the back. Non-riders and guests under height requirements are not allowed to proceed past height check.
Access by checking in with Marineland® Team Member stationed at Height Check where you will receive instructions
Star Voyager
All riders must be a minimum of 55” in height, maximum 77”. Due to the nature of the ride, the manufacturer does not allow people with prosthetics and casts to ride. Riders must be able to sit upright and hold on to the harness handles and have full upper and lower body control.
Access by waiting outside of the Exit gate for the operator’s instructions.
Eagle Tower
An adult must accompany a rider between 39” and 47” in height. Minimum height is 39”. Ride manufacturer specifies that people with casts on their legs are not permitted to ride. Riders must be able to sit upright and hold onto the lap bar.
Access by waiting outside of the Exit gate for the operator’s instructions.
Marineland® of Canada Inc.’s Accessible Customer Service Policy, Procedures and Practices have been developed to fulfill the requirements of the
Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.
Policy documents are available upon request by calling 905-356-9565 or by email at marketing@marineland.ca or on-site at our Guest Services Centre.
Marineland® will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Marineland® welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Guests can provide feedback by calling 905-356-9565, by email at marketing@marineland.ca or on our website: www.marineland.ca/about-us/contact-us
Guests who wish to provide feedback on the way Marineland® provides goods, services or facilities to people with disabilities can provide feedback in the following ways:
By calling 905-356-9565, by email at marketing@marineland.ca or on our website: www.marineland.ca/about-us/contact-us
All feedback, including complaints will be handled in the following manner:
Feedback will be directed to the Marketing Department.
Customers can expect to hear back within 10 business days.
Marineland® will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
